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Frequently Asked Questions

Discover more about our software at Teachkloud and see how it will benefit you. Read our FAQs, here.

You can request when you are billed and it will be at your chosen intervals, such as monthly or annually. The cost of TeachKloud is dependent on the number of children that you have. There is no set-up fee or support fee.

There is no minimum amount.

There is no limit to the number of staff you can add.

To access the TeachKloud App, you will need an Android or Apple device with access to the Play Store or the Apple App Store. For the best user experience, Android tablets should be above an Android version 7 (with access to the Play Store), while iPad’s should be 2015 or above. Lenovo tablets and iPads are highly rated by our customers.

Teachkloud is easy to set up. We provide training to help you get started, at a time that best suits you! You can also create a free trial account to get started immediately. Our support page has everything you need!

Any records added to TeachKloud are securely stored on cloud-based servers, meaning that it takes very little memory.

Yes it is! There is a free and easy to use parent app, available for Android and Apple devices. Take a tour of the parent app or book a quick demo here.

We recommend archiving profiles when a child has graduated or is leaving for an extended period – over 30 days. We do not charge for archived profiles.

Yes! Plus, it’s free and available at a time that suits you. After your demo, there is free training for management and staff! Book a demo for new customer’s here.

Absolutely not! TeachKloud simply allows them to streamline processes and go paperless with less time spent on paperwork and more time doing what they love – educating and caring for young children! Book a demo to see how easy it is!

TeachKloud is hosted on Amazon (AWS). The software is designed to ensure confidentiality and integrity of our customers data. Our security controls include encrypting customer information stored at rest and when transmitted. Additionally, our Intrusion detection and prevention systems continuously keep a watchful eye on malicious actors and prevent unauthorised access to our systems.

Operational Excellence – Designed to deliver 24x7x365 days continuous monitoring of our services, which allows us to commit to a service level agreement (SLA) of 99.9% system uptime.

Security – Designed to ensure confidentiality and integrity of our customers data. Our security controls include encrypting customer information stored at rest and when transmitted. Additionally, our Intrusion detection and prevention systems continuously keep a watchful eye on malicious actors and prevent unauthorised access to our systems.

Reliability – Designed to prevent, and quickly recover from failures to meet business and customer demand. Each device within our infrastructure is supported by a secondary backup device. Additionally, we annually perform disaster recovery tests to ensure continuous uptime without disruption to our services in the event of failure. Performance

Efficiency – As part of our commitment to sustainability and energy usage, our infrastructure is designed to automatically increasesystem resources only when workload demands and immediately reduce system resources and energy consumption when not needed.

Yes, it’s really easy to book a no obligation online demo on a day and time that works best for you here.

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